November 15, 2024 
Canada 
Part-time Amex GBT invites colleagues to make a difference in travel by creating positive impacts on the industry. We foster a collaborative and inclusive culture that values every voice. Ready to start your career journey with us?
Responsibilities:
- Answering inbound customer calls for booking assistance, rewards redemptions, and other inquiries.
- Resolving customer issues on the first call, handling voicemails, and providing support via voice, email, and chat.
- Supporting multiple accounts using dedicated tools, soft phone applications, and telephony systems.
- Educating customers on flights, hotels, gift cards, and merchandise while handling customer service escalations.
- Offering technical and navigational troubleshooting, ensuring compliance with loyalty program guidelines, and managing flight changes and refunds.
- Providing global service with a focus on North American clients, managing emails, and staying updated with industry knowledge and loyalty training.
Qualifications:
- Typing speed: 45 WPM, with adaptability to new technologies.
- Flexibility to work shifts in a virtual call center open 7 days a week, with work hours ranging between 30-40 hours.
- Exceptional customer service skills, including empathy, adaptability, listening, and problem-solving.
- High proficiency in English and comfort with confidentiality protocols.
The #TeamGBT Experience:
- Flexible benefits vary by country, including health, retirement, parental leave, and more.
- Weekly travel perks from top providers for flights, hotels, and car rentals.
- Access to global learning opportunities, leadership courses, and internal job openings.
- Commitment to Diversity, Equity, and Inclusion with global Inclusion Groups.
- Wellbeing resources to support your mental and emotional health.
At GBT, we encourage all qualified candidates to apply, even if you don’t meet every requirement. If you’re passionate about our mission, we’d love to hear from you.